All sales are final.
Once you confirm an order, we are immediately debited financial costs by the payment gateway that we use to process your payment, and we quickly take steps to pack, label and dispatch your order. Once the parcel is dispatched, we are unable to stop it, redirect it or have it returned. As a result, we are sorry that we cannot accept orders cancellations or refund requests without a cause.
We will, however, refund you in full, in case your dispatch is lost in transport, or in case your product is received damaged (see more in the Return section).
The products are packed well protected under a polybag and/or carton box, and repacked before shipping inside a strong shipping envelope, ensuring that you receive them in perfect condition. In the rare occurrence that your product is damaged during transport, or that the product is received damaged, please contact us at email@example.com with pictures of the damage within a maximum of 3 days after receipt. We will then decide if we need to receive the product back for review. Once we have confirmed the damage (with your pictures or product), we will then send you a replacement at our cost, or refund you if stocks are no longer available.
When you return your product because it was damaged on arrival, please add a note (or a print out of your order) in the parcel indicating:
- Your order number
- Your full name
Please send us a notification first at firstname.lastname@example.org and seek our approval before returning any product.
Duties, VAT, Taxes:
We do not refund duties, taxes, and/or VAT. Please refer to the Shipping section, in which we indicate that if you live outside of the USA, you may be taxed duties and/or VAT by the postal services on delivery.
Mobile phone application:
We do not refund you if the AR (Augmented Reality) application does not work on your phone because you do not use one of the compatible smartphone and OS as indicated in the FAQ section.
We cannot refund you for a lost or damaged product if you are not the buyer. We can only refund the buyer through his/her original means of payment.
Wear and tear:
We do not refund products if they start to wear and tear after extensive use
SENDING YOUR PRODUCT BACK:
To start processing a return, please send us an email at email@example.com
Please wait for our email feedback and authorization before returning your product.
To return your product, you should post it to:
Unit 1012, Level 10, Cyberport 1
100 Cyberport Road
Hong Kong SAR
Note: There is no postal code for Hong Kong.
You will be responsible for paying for your own shipping costs for returning your item. If/once we confirm that indeed, the garment was abnormally damaged in our shipment to you, we will also refund your return cost (maximum US$10).
We handle returns in around 3-5 working days. Depending on where you live, the time it may take for your exchanged product to reach you may vary, usually between 10 to 20 days.
While we will mark the replacement parcel free of charge, you may be charged VAT and/or duties by your local authorities, when applicable. Such costs will not be refunded.
When returning a damaged item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
AR (Augmented reality) with mobile application
The AR service is provided by 100 FIRE Ltd, a company that has licensed us, Fillony Ltd, to use and commercialize its technology and use its brand name. While we endeavor to try our best efforts to provide such extra and free product experience on our products, we cannot guaranty the permanent or continuous availability of this service over time. The quality and performance of such service may also be affected by your hardware, its available memory size, your network provider speed, your location, third-party cloud services, as well as other factors outside of our control. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the application is at your sole risk. In no case shall Fillony Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.